Frequently asked questions
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Business
Do you offer bulk / distributor pricing?
Yes. Hotels, restaurants, housekeeping companies, retailers and distributors get special price lists. Use the Distributor Enquiry page or WhatsApp +91 72909 25552.
Delivery
How long does delivery take?
Orders are dispatched within 24 hours from Faridabad and delivered in 2 to 5 working days depending on your pincode. Shipping is free above ₹999.
Orders
Do you offer Cash on Delivery?
Yes — every order on Cynora can be paid for with Cash on Delivery. You will see a full bill breakdown before confirming.
How do I track my order?
Go to Track order in the footer or your account, enter your order number and email, and you will see live status updates. We also send updates on WhatsApp.
Products
Are Cynora products safe for skin and fabrics?
All formulas are dermatologically tested and 100% colour-safe. Keep bottles out of reach of children and avoid eye contact, as with any cleaner.
Returns
Can I return a product?
Yes. Request a return within 7 days of delivery from your account; we pick it up from your doorstep and refund within 5 to 7 working days.